1. Payment & MOQ
A. Payment allowed to be made by Western Union,Moneygram,Paypay and T/T.
B. Payment must be made timely after the order placed.
C. Mix orders allowed and Our minium order amount should be at least USD50.00.
2. Shipping & Handing
A. Modes of transportation including EMS/ UPS/ Fedex/ TNT/ DHL/ China Post/ HK Post. Suitable shipping mode will be choosed based on specific situation & condition of the commodities.
B. All the goods will be shipped out within 1 – 2 working days after the payment made.The delivery will be arranged on the following working days if orders placed on weekends.
C. We will should our responsibility for the customs clearance of China. we will declare the goods as “ gift “ with lower value to help to clear the customs of your country.
3. Refund & Return Policy
A. Statements: most of the makeups are made of powders which are easier to be broke because of the rude loading and unloading of the carrier, so we can’t offer 100% guarantee that all the makeups will come with perfect condition. But we will do our best to pack them very well with enough bubbles or styrofoams to prevent damage.
B. wrong items received or items damaged can’t to be recovery, photos or other proofs of the received items must be offered within 1 – 3 days after all the goods received.
[ a ] We will refund all the money of the damaged items to you as your demand.
[ b ] We will resend the items to you for free with the next order as your demand.
4. Customer service & Feedback
A. If you have any questions, please don’t hesitate to contact with us.we always ready to at your service and will spare no efforts to serve every clients.
B. Your feedbacks and satisfaction indexes are of most importance to us :
[ a ] if you are satisfied with our customer serivce, the quality of products, your Positive Feedback will be much appreciated !
[ b ] if you are dissatisfied with our customer serivce, the quality of products. Please contact with us before you leave Negative or Neutral Feedback. Let’s solve the problems by joint efforts !
C. We welcome your kindly suggestions againest the improvement of the quality of our customer services and products, let us enjoy the fruit of our long-term business cooperation together.